Privacy Policy
Effective Date: [1/1/2025]
Welcome to Livea&Signed, the online and mobile service of Live&Signed Pty Ltd (“Live&Signed,” “we,” or “us”).
Our Privacy Policy explains how we collect, use, disclose, and protect information that applies to our Video-On-Demand and Livestreaming platform (the "Service"), and how you can manage your information.
This policy applies to all users of the Service.
| Apple Login Integration: Streamlined Sign-Up with User-Friendly Data Completion | At Live&Signed, we've incorporated Apple login functionality to enhance the sign-up process for our users. When opting for Apple login, users may experience instances where Apple's algorithm does not grant access to their name and email address. In such cases, Live&Signed prioritizes user convenience by seamlessly guiding them through the account signup process. If Apple login does not provide essential information, our platform will prompt new users to provide a name and preferred email address to complete their Live&Signed account setup. We respect user privacy and strictly adhere to Apple's guidelines, ensuring that any information collected is used solely for account creation and management. Our commitment to transparency and user control is reflected in our privacy policy, which comprehensively outlines the limited and purposeful use of user data within our platform |
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| Google API Integration: Secure Handling and Purposeful Use of User Data | At Live&Signed, we've integrated Google signup and login functionality to streamline the user experience. When users choose to sign up or log in via Google, our application accesses basic user information provided by Google API, such as their name and email address. This information is used solely for the purpose of creating and managing user accounts within our platform. We prioritize user privacy and strictly adhere to Google API Service: User Data Policy. Our privacy policy outlines the limited scope of data access, ensuring that we only utilize the information necessary for account authentication and management as described in this notice. Rest assured, user data is securely stored and is never shared with third parties. We are committed to maintaining transparency and safeguarding user privacy throughout their interaction with our platform. |
| Information you provide us directly |
Profile information:
When you register for a Live&Signed account as either a creator or as a general user, we may ask for certain information such as a username, your first and last names, birthdate, phone number, profession, credit card and other payment information, banking information, billing information, shipping and e-mail address and any other information you choose to provide.
Communications with Live&Signed: We also collect any messages you send us through the Service. For example, when you report an issue with the Service (inappropriate content, bugs, errors), respond to any surveys about the quality of our Services, request assistance, or make a request to exercise your rights. We will record the information you agree to share with us or that we need to respond to your requests. In doing so, this information will allow us to operate, maintain, and provide the features and functionality of the Service to you, to correspond with you, and to address any issues you raise about the Service. |
| Automatically Collected Information: |
Information related to your activity on Live&Signed: this notably includes the following device and usage information: Connection Data: This includes your IP address, as well as the date of your registration and the date of your last connection to our Service. These details help us ensure a secure and personalized user experience. Interactions with Creators and Users: We collect data related to your interactions with Creators and other Users on our platform. This includes information such as the number of followers and subscribers a Creator has, comments you leave on the Content uploaded by Creators you follow, and the Creators with whom you interact the most. This data enables us to enhance your engagement and improve the overall user experience. Usage Data: We gather information on how and when you use our Service. This may include details about the features you use, the duration of your sessions, and the frequency of your interactions. By analyzing this data, we can optimize our Service, identify areas for improvement, and provide you with a seamless and personalized experience. Content Data: We collect the information you provide in the content you post to the Service, which may include designs, photos, images, text, comments, documents, audio, video, and metadata related to your content. Transactional Information: When you make a purchase, we collect transaction information including product or service details, the creator from whom the purchase was made, purchase price, and the date and location of the transaction. Information Collected by Cookies and Similar Tracking Technologies: When you visit the Service, we (along with our third-party partners) utilize cookies, which are small text files containing alphanumeric characters. These cookies are sent to your computer and serve various purposes to enhance your experience on Live&Signed. Cookies enable us to: Expedite Logins: Cookies allow us to help you log in faster and provide a smoother login experience. Enhance Navigation: Cookies assist in improving your navigation throughout the site by remembering your preferences and optimizing your browsing experience. Personalize Preferences: Cookies enable us to remember your preferences, such as language settings and customization options, to tailor the Service to your individual needs. Improve User Experience: Cookies contribute to enhancing the overall user experience by providing insights into how you use the Service. This includes tracking the pages you view, the links you click, and other actions you take on the Service. Track Usage Patterns: Cookies allow us to track your usage of the Service over time, which helps us analyze trends, measure the effectiveness of our features, and make informed improvements. You have control over cookies and similar technologies through your web browser settings. This allows you to customize your cookie preferences, including the ability to refuse all cookies or receive notifications when a cookie is being sent. However, please note that disabling cookies may affect the functionality of certain features on the Service. For more detailed information on how we use cookies and other technologies and how you can manage your preferences, please refer to our Cookies Policy. Log file & location information: Log file information is automatically reported by your browser or mobile device each time you access the Service. When you use our Service, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information. Location data: is automatically collected to help us comply with local laws, undertake aggregated analytics, improve advertising efficiency and estimate the tax liability of Live&Signed. Web beacons information: When you use the Service, we may employ web beacons to anonymously track the online usage patterns of our users. This information allows for more accurate reporting and improvement of the Service. |
| Information collected from partners, vendors and third parties | We may receive information from third parties and sources other than the Live&Signed Service. For example, when you access the Live&Signed Service through social media networks, you are authorizing Live&Signed to collect, store, and use such additional information and content in accordance with this Privacy Notice. Additionally, we may collect information about you from third-party services such as PayPal, Wise and AWS, data analytics providers and advertising and marketing partners. |
We use the information we collect to perform the following activities:
Authenticate and verify individual users, including processing requests related to your rights under this policy.
Process transactions, including payments, merchandise sales, ticketed events, and subscriptions, and provide you with relevant information such as confirmations and receipts.
Maintain and operate the Service, granting you access to your account, content, subscriptions, and facilitating billing for transactions made through the Service.
Promote Creator Accounts to enhance visibility and discoverability.
Manage and communicate with you regarding your Live&Signed account, including responding to your inquiries and providing customer or technical support. This includes notifications via email regarding important updates, technical issues, security alerts, administrative matters, and your posted or downloaded content.
Conduct data analytics to monitor and analyze trends, usage, and activities within our Services. This information helps us develop improved tools for Creators, provide personalized analytics, and enhance features, functionality, and services.
Manage and secure our operations by monitoring suspicious or potentially fraudulent or illegal account activity and identifying violations of our Privacy Policy or Terms of Service.
Debug to identify and rectify errors in our Services.
Fulfill any other purpose communicated to you at the time of information collection.
On occasion, we may request your consent to process your personal information for a specific purpose. If you provide consent, you can withdraw it at any time. Live&Signed may periodically send promotional materials or notifications related to the Live&Signed Services. If you wish to stop receiving such materials, you can adjust your account settings or follow the unsubscribe instructions provided in our emails.
In certain circumstances, we may disclose your information and personal data to third parties when required by law, regulation, court order, or when necessary to enforce our Terms of Service or protect the security and integrity of our Service.
With the exception of Content that you have licensed to us in accordance with the Terms of Service, we will not sell, trade, or otherwise transfer to outside parties your personal information.
We shall only disclose and share your data with third parties under the following circumstances:
Live&Signed is not intended for children under the age of 13.
Protecting the privacy and safety of young children is important to us. For that reason, Live&Signed does not knowingly collect or maintain personal information from persons under 13 years-of-age. If Live&Signed learns that personal information of persons under 13 has been collected on or through the Live&Signed Services, Live&Signed will take appropriate steps to delete this information.
If you are the parent or legal guardian of a child under 13 who has become a Live&Signed Creator or general user of our Services, then please contact Live&Signed at privacy@Live&Signed.com to have that child’s account terminated and personal information deleted.
This section describes key controls for managing your privacy across our Service.
You can access, update, delete or export your personal information directly by accessing My Account via the settings page.
You may self-initiate a deletion of your account directly by accessing My Account via the settings page or by submitting a help ticket to XXXXX. Please be aware that this action is final and cannot be reversed. If you would like to transport your data, please be sure to download your data first before you delete your account.
It should be noted that we may retain certain information as required by law or for our legitimate business purposes.
You may object to the use of your data for marketing purposes at any time, free of charge, when we collect your personal information and in every marketing communication. You may also object to the use of your data for marketing upon creation of your account or anytime thereafter by opting out here.
Opting out will stop marketing emails. Please allow up to 30 days for your opt-out request to be processed. If you have an account with Live&Signed, you will continue to receive service-related emails.
You can change your email notifications in your Account Settings. While this allows you to stop many notification emails, we will continue to send service-related emails of critical importance.
With your consent, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.
Live&Signed has implemented several security measures to maintain the integrity and security of the Service and all information collected through the Service.
To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Live&Signed, at all times.
However, your privacy settings may be affected by changes to the functionality of third party sites and services that you add to the Live&Signed Service, such as social networks. Live&Signed is not responsible for the functionality or security measures of any third party. For more information about Live&Signed security, please visit Security at Live&Signed.
If we are unable to verify your request then, for your protection, we reserve the right to deny the request.
Live&Signed will securely retain your information for the duration necessary to provide you with access to the Service and ensure seamless interaction. Additionally, we may retain your information for the duration during which you or we may have the ability to bring a legal claim.
In the event that you decide to terminate your use of our services, we may retain your information in an aggregated and anonymized format. This allows us to maintain data that cannot be personally identified or linked back to you. Rest assured that we prioritize the privacy and security of your information throughout this process.
This section of the policy applies to Canva users that are located in the European Economic Area (EEA), Switzerland or United Kingdom (UK). Canva processes your personal data in accordance with European laws and regulations, such as the General Data Protection Regulation (GDPR) and UK General Data Protection Regulation (UK GDPR).
If you are located in the EEA, Switzerland or UK, and are a user of the Service, you have the right to access personal data we hold about you and to have certain personal data corrected or erased.
You also have the right to data portability, and to restrict certain processing of your data in certain circumstances. You also have the right to complain to your data protection authority if you have any complaints about how we process your personal information.
You have the right to object to our processing of your personal data at any time, and you can withdraw your consent to marketing at any time.
To make any of these requests please email privacy@Live&Signed.com. We will respond as soon as practicable and no later than one month after receipt of your request. We will request proof of identification to verify your identity.
We reserve the right to deny or restrict fulfillment of your request in certain cases, such as when your access to data places another individual’s privacy rights at risk, or the continued processing or your data is necessary to comply with a legal obligation. If so, we will notify you of the reason(s) for this denial.
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), Californian users of Live&Signed have been afforded additional rights.
The CCPA and CPRA give California consumers various rights with respect to the personal information we collect, including the right to (subject to certain limitations):
Request to access the personal information Live&Signed has about you;
Request that Live&Signed delete all of your personal information;
Opt out from the "sale" of your personal information;
Opt out of the "sharing" of your personal information for cross-context behavioural advertising (available from 1 January 2023).
California users may make a request by contacting us here We will authenticate your request using the email address associated with your Live&Signed account and if necessary, proof of residency.
We reserve the right to change this Privacy Policy at any time, so please review it on a regular basis. Any changes made to this Privacy Policy will be posted here and we will notify you of any material changes. The date stamp at the top of the page represents the last day this Privacy Policy was updated.
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by our internal privacy team and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
If you have any questions about this Privacy Policy or the Service, or wish to make a complaint please contact us here.
